PRIVACY & TERMS
Draft for review. These are the current ELEVATE app notices, provided so you can read them before creating an account. They still need a final legal and business review before paid customer launch.
HOW ELEVATE USES YOUR INFORMATION
Who controls your data
Carl Jones, trading as ELEVATE Coaching. Contact Carl through the app or at carltil9@aol.co.uk.
What information is used
Account and contact details; coaching goals, plans, shifts, sessions, activities and messages; payment status; optional health and wellbeing information; junior records managed by a parent or guardian; and ultra-planning or crew information when those features are used.
Why it is used
To provide coaching and app features, adapt training safely, administer accounts and payments, protect users, handle requests and meet legal, tax, insurance or safeguarding duties.
Health and wellbeing
Injuries, medical considerations, disability or support needs, sleep, energy, soreness, mood, stress and wellbeing check-ins are sensitive health information. ELEVATE uses them for coaching and safety purposes described in the app, after separate explicit consent where required.
Watch activity files and heart rate
When activity-file upload is available, a FIT, TCX, GPX or Garmin ZIP file is read on your device. ELEVATE does not upload or retain the original file. It stores the activity summary and heart-rate samples needed to show the run, graph and time in heart-rate zones, linked to the runner’s account in the ELEVATE database. Heart-rate information is sensitive health information and is used for activity history and coaching features. Adult runners choose whether their coach can view uploaded-file data. For a junior, a linked parent or guardian chooses. Turning sharing off stops future coach access but does not itself erase stored activity data; ask Carl to delete information where the law allows. The current test pilot upload is available only to Carl’s account.
Junior accounts
Junior accounts are parent-managed. There is no private coach-to-child messaging. Junior information is private by default, is not sold, and is not used for behavioural advertising.
Sharing and storage
Information may be processed by the services that operate ELEVATE, including hosting, database, payment and activity-provider services. It may also be shared with the parent or guardian managing a junior account, professional advisers or insurers where necessary, or statutory services when required to protect someone or comply with law.
Your rights
You may ask for access, correction, deletion where applicable, restriction, objection or transfer. You may withdraw optional consent. Some financial, accident, safeguarding, insurance or legal records may need to be retained.
Retention and complaints
Information is retained only while needed for coaching, account, safeguarding, dispute or legal purposes. Raise a data-protection concern with Carl first. You may also complain to the UK Information Commissioner's Office at ico.org.uk.
USING ELEVATE
ELEVATE provides fitness coaching and planning, not medical diagnosis, treatment, psychotherapy or emergency support. Training suggestions cannot remove all risk of injury or illness. Tell Carl about relevant changes, symptoms, pain and professional medical guidance. Stop training and seek appropriate medical help when symptoms make exercise unsafe.
Training may be adjusted around shifts, recovery, feedback and goals. Results cannot be guaranteed. You remain responsible for choosing safe environments, equipment and conduct.
Subscriptions and cancellation
Paid coaching is billed monthly at the price shown before Stripe checkout and continues until cancelled. You can request cancellation in the app; Carl will confirm the effective date and any access remaining in the paid period. Changing programme may change the monthly price and requires a new confirmed choice. Statutory consumer rights are not affected. Refund and cooling-off rights depend on the circumstances and applicable law.
Urgent support
The app is not monitored 24/7 and is not an emergency service. Do not wait for a reply if you need immediate support. Use the emergency and urgent-support options shown in the app.
Junior coaching
Junior profiles and coaching communication are controlled by a parent, guardian or authorised adult. Messages are between that adult and Carl; ELEVATE does not provide private coach-to-child messaging.